eTrack Newsletter: Frequently Asked Questions

1. How do I change my email address?
2. I'm missing some eTrack Newsletter issues. How can I get back issues?
3. I can't find my T&FN subscription number how can I get it?
4. I forgot my password. How do I find out what it is?
5. I can't open the PDF file. What do I do?
6. I have Acrobat Reader installed but can't open the PDF. What's wrong?
7. My Outlook Express 6 says the PDF is dangerous! Should I open it?
8. Who can I contact about eTrack Newsletter registration problems?

How do I change my email address?

Go to http://www.trackandfieldnews.com/tfn/etrack/index.jsp. Sign in (yellow form on the left side of the page). Once signed in click the "Update Registration Information" link. There you can change your email, password, etc.

I'm missing some eTN issues. How can I get back issues?

Point your web browser to http://www.trackandfieldnews.com/tfn/eTN/index.jsp. Once you get there sign-in; then click the eTN Archive link at the top of the page. From the eTN Archive you have access to every eTN since we began publishing it electronically in 2002.

I can't find my T&FN subscription number how can I get it?

Go tohttp://www.trackandfieldnews.com/tfn/eTN/index.jsp. Sign in. Once signed in click the "Sign-Up for eTN" link. Then click the "What is my Subscription Number?" link and enter as much information in the request for as possible.

I forgot my password. How do I find out what it is?

Go to https://www.trackandfieldnews.com/tfn/forgottenPassword.jsp. Enter your email address and we will send you your password.

I can't open the PDF file. What do I do?

1. Are you certain you have Adobe Acrobat Reader installed on your machine? If you are go to "I have Acrobat Reader installed but can't open the PDF. What's wrong?"

2. Point your web browser to http://www.adobe.com/products/acrobat/readstep2.html. Select a language and the operating system your computer uses. Click the checkbox in Step 2. Click the Download button. You'll be asked if you want to open the file or save it to your computer. The file is a download manager (not the download itself). Click the Open button. Depending on your connection speed this file will take a few seconds (maybe as much as 2 minutes to open). After that the Adobe Download manager will begin running. Once it starts just click its Continue button. The files it downloads are fairly large so it may take as much as an hour to download if you're on a dial-up modem. The Acrobat Reader setup program will launch. Just follow the instructions (default settings on everything should be fine).

I have Acrobat Reader installed but can't open the PDF. What's wrong?

When we send eTNs we send large batches so it is not uncommon for a handful in each mailing to get corrupted either in the mailing process or on the way from our server to you. Anticipating this problem we set up the eTN Archive so you have instant access to eTN files. You can get a copy of the PDF that is corrupt and/or view a text-only version of the eTN by going to http://www.trackandfieldnews.com/tfn/eTN/index.jsp. Sign in (requires your email address and password), click eTN Archive, finally click the PDF or Text link for the eTN you want to see.

My Outlook Express 6 says the PDF is dangerous! Should I open it?

Outlook Express 6 is blocking all PDFs. PDFs are one of the safest types of attachment. We use regularly updated antivirus software on our machines and virus check all the PDFs before they are sent. You can change your Outlook Express settings to allow PDFs. See the following articles for further information:

http://www.novatone.net/mag/mailsec1.htm

http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q291387&

Who can I contact about eTN registration problems?

Go to http://www.trackandfieldnews.com/tfn/contactUs.jsp and send us a message. Include as much detail about the problem you're having as possible.